Installation issues:
Problem 1: I have put in the first of the two
disks and nothing happens.
Answer: Check that you have put in Disk One
first. If you make this mistake with XP, it
will put up Windows Explorer, showing two files: just change the disks around it
all should start normally. If the installation still does not start, look for you
CD drive with Windows Explorer, and click on Setup.exe.
You will be prompted for disk Two. Windows XP may also throw up
the same window when you put in the second disk in the correct order. Just close
it - it does not make any difference to the installation.
Problem 2: Installation takes a long time.
Answer: It does indeed maybe 10 minutes. But
you are installing the equivalent of 1200 telephone directories of information!
Problem 3: I installed the guide and all went
well for a few months, but then it stopped working.
Answer: You did not install the update, which
can be found here.
Problem 4: Windows asks me all sorts of
security-related questions about the update. Is it safe?
Answer: It is safe. Please just answer "yes" or "agree" to all of the questions and you will get a normal installation.
I cannot see all of the text and pictures
The screen resolution must be set at at least 1024
x 768 pixels. (The Trek Peru guide will appear centred on the screen at any higher
resolution.) To change your screen resolution, click Start > Control panel > Display;
select 'settings' tab and alter the screen area tab.
I cannot hear anything in the music or speech sections
Of course, you need a properly installed sound card! If you have
that, then first, check that it works properly by using another application. If
it does work, then the most likely explanation is that another program - typically,
Apple iTunes - has redefined defaults in Internet Explorer. Open your Windows Media
player > Options and select the 'Files' tab. Select All
and click OK. The problem should then be fixed.
The guide worked for a while, but now it asks for a key.
As mentioned above, you did not download the final
stage of the installation and your key has expired. Please mail us for a new key,
use it and then - afterwards - download and install the file that you can find
here.
I do not understand the menu system: sometimes it's there and sometimes it is not.
The menus are explained in detail in the 'help' section
in the guide. There are three main kinds of menu. First, there are "chapter heading" pages
which have only buttons on them. These give choices which fan out from them. Just
click on what you want.
Second, There is also the moving menu, which
allows you to print the page, for example, and also to jump to the chapter headings.
The moving menu vanishes when you scroll a page, and is replaced by a tiny triangle
which skips along with you. Click on it and the menu appears. We do this because
the main menu becomes really annoying if it tracks you all of the time.
The third kind of control is found in pages
which show pictures at full screen resolution. If you look at the top left, you
will see silver controls that turn red as you put your mouse over them. They have
tool tips, or offer explanations of the picture that you are viewing.
Do not forget that where to you to last is automatically
recorded, and you can jump there from the main 'home' menu by clicking on Bookmark.
How do I save or print the big pictures in the guide?
We have not allowed that.
We offer free upgrades to owners of the guide to Peru.
Please click on the button below to begin your download of version 1.3 You will be asked if you want to open or save the application. If you open it, please follow the installation instructions. If you save it, you will have to find it with Windows Explorer and open it off disk, when the same instructions will run.
If your original installation of the Trek Peru guide was standard, then you need change nothing during this installation. (The installation may query the folder: simply tell it to proceed.) If you changed the destination folder, however, then you will need to reflect this during the installation, browsing to find the file location.
Please click to start the download.
